Returns Policy

RETURNS

 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refu​nd or exchange.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

Special order items cancelled after they have been ordered will be subject to a 20% re stocking fee, this will be by way of invoice or deduction from any deposit received by the customer.

 

To complete your return, we require a receipt or proof of purchase.

 

Please do not send your purchase back to the manufacturer.

 

Special order items that are cancelled after the order will be subject to a 20% re stcoking fee.

 

There are certain situations where only partial refunds are granted: (if applicable)

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@vandalized.co.uk.

 

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at contact@vandalized.co.uk and send your item to: Vandalized Ltd, Unit 2, 656 Chester Road, Erdington, Birmingham, B23 5TE, United Kingdom.

 

Shipping
To return your product, you should mail your product to: Vandlaized Ltd, Unit 2, 656 Chester Road, Erdington, Birmingahm, B23 5TE, United Kingdom.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Book an appointment

VANdalized  Ltd

Unit 2
656 Chester Road

Erdington

Birmingham

B23 5TE

 

Tel: 0121 238 2705

Book a no pressure consultation now

We can offer you a great special price for a complete conversion.

 

 

We supply and fit 'The original Rusty Lee Rock and Roll beds'                        We ONLY supply and fit crash tested elevating roofs.                                     

Good thngs to know

All rock and roll beds supplied can come as either 'In vehicle tested' or non-tested, as with elevating roofs they can be M1 crash tested or non-tested. 

All our elevating roofs are status approved.

We offer a range of products to suit everyones budget.

 

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